Please read this document together with the other policies in the Legal Centre. If you use DeelosERP for a business, make sure your authorised Users understand the parts that apply to their work.
1. Cancelling a Subscription
You may request cancellation through the available account or support process before your next renewal date. Unless we agree otherwise or applicable law requires a different result, cancellation takes effect at the end of the current paid term. Your access may end earlier if the Account is suspended for a serious breach, security risk or non-payment.
Cancellation does not cancel invoices, approved charges, taxes or other amounts incurred before the effective cancellation date.
2. When a refund may be available
We may issue a full or partial refund, account credit or billing adjustment where required by law or where our review confirms an eligible circumstance, such as a duplicate charge, an incorrect charge caused by us, or a material failure to provision the paid service. We may ask for the transaction reference, Account details and other information needed to investigate.
A refund decision may consider the Subscription term, actual use, the time since payment, promotional terms, payment-provider rules and whether the issue was caused by Deelos, the business, a device, connectivity or a third party.
3. When a refund is generally not available
Unless required by law, we generally do not refund a partially used term, unused features, a change of mind, failure to configure or use the Platform, unsupported devices, internet or power problems, loss caused by incorrect data entry, or fees charged by banks, mobile-money providers, SMS providers or other third parties.
Free trials, credits and promotions may have separate terms and may have no cash value. A plan upgrade or downgrade may be handled as a new charge, a credit or a change at the next renewal as shown at the time of the change.
4. How to request a refund
Contact Deelos through the Contact page or sales@deeloserp.com with the business name, Account email, transaction reference, date, amount and a short explanation. We will acknowledge the request and review it within a reasonable period. Approved refunds are sent through the original payment method where possible, and the payment provider's processing time may apply.
5. Chargebacks and corrections
Please contact us before disputing a valid charge so we can investigate and correct an error. We may suspend access while a chargeback is investigated and may recover reasonable costs or amounts that remain due, to the extent permitted by law.